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Latest Blogs from PagerDuty Blog
It’s 3 a.m., and you’re warm and cozy under your comforter, lost in a dream world, and blissfully unaware of the drool pooling on your The post Humanize Your Digital Operations appeared first on PagerDuty.
Introducing the Finalists for the Inaugural 2017 Inclusion for Impact Awards from PagerDuty, Crunchbase, and SaaStr The 2017 Inclusion for Impact Awards finalists have been The post Finalists for the Inaugural 2017 Inclusion for Impact Awards appeared first on PagerDuty.
With the rise in FinTech startups, increasingly stringent regulations, and changing customer behaviors and expectations, financial institutions need to adapt quickly in order to stay The post Modern Banking’s Hurdles in the Technology Race appeared first on PagerDuty.
2017 was a year of many major outages—some took down the Internet for hours while others disrupted business workflows and communication at companies large and The post Using Postmortems to Understand Service Reliability appeared first on PagerDuty.
In a recent interview, PagerDuty Co-founder Alex Solomon shared the story of how he and his fellow co-founders Andrew Miklas and Baskar Puvanathasan came up The post PagerDuty’s Humble Origins appeared first on PagerDuty.
Is VoiceOps Ready for the Next Step? Imagine this: PagerDuty calls and a calm voice tells you that you have problems to pay attention to. Your internal response is perhaps not as calm and sounds something like this: “Aahh! I have to fix this!” “How should I fix this?” “Is this someone ...
Announcing the First Inclusion for Impact Awards From PagerDuty, Crunchbase, and SaaStr In 2017, we saw an unprecedented movement within the technology industry to acknowledge and address the diversity and inclusion issues that have too long been the norm. In an effort to celebrate tho...
Do you like sailing? Personally, I’m not a fan—not without 10 Dramamine tablets ready to go in my bag, anyway. But whether you’re a fan of sailing or not, you may find the Sailboat Retrospective, a simple but effective Agile retrospective, extremely useful. This retrospective technique...
Since joining PagerDuty as an Agile Coach, I’ve come to appreciate the engineering culture that has been fostered here. To share what has worked for us (and how we plan to nurture it as we continue to grow), here are three ways to create an awesome engineering culture. 1. Empower Your ...
Virtual Summit is heading to the UK! Just like its sister event in the U.S., Virtual Summit UK has a packed lineup of practitioners and thought leaders to help equip you with the skills and insight you need to build your business of tomorrow. With two brilliant tracks, we have content ...
What have you done to improve the lives of your co-workers who are on-call? I posed this question to my Twitter followers to see what folks are doing to make things as delightful as possible for the people keeping a watchful eye on our critical systems. The following is a small samplin...
Virtual Summit is almost here and we couldn’t be more excited! With only a couple of weeks to go, we thought we’d share three reasons why you should attend Virtual Summit on January 23. Trust us—you don’t want to miss out on this virtual event! 1. It’s Time to Reimagine Operations Oper...
We at PagerDuty have had a lot to be thankful for—2017 was a whirlwind of excitement and a number of firsts. As we look ahead to 2018, we wanted to take a look back at the past year and share the top 5 things we’re thankful for. 5. Ramping Up Growth Like a Chia Pet […] The post T...
Depending on when you were introduced to DevOps, your perception of how DevOps is implemented will vary. DevOps started as a culture-only movement, and as it matured, it became more and more tactical. Culture remains at the heart of any DevOps environment. In many cases,... The post Yo...
Depending on when you were introduced to DevOps, your perception of how DevOps is implemented will vary. DevOps started as a culture-only movement, and as it matured, it became more and more tactical. Culture remains at the heart of any DevOps environment. In many cases, culture also r...
DevOps failure is a touchy subject with some, because DevOps is typically perceived as a way to avoid failure. As a result, when you fail in a DevOps practice, the situation can seem almost hopeless. However, just as a fail-fast business approach, or the “fail and adjust sooner” method...
It’s the end of another exciting year at PagerDuty! A few top highlights include raising $43.8 million in a Series C funding round, officially launching in London and Australia, and witnessing the first solar eclipse since 1979.   We also published a lot of good... The post Our Top 5 F...
It’s the end of another exciting year at PagerDuty! A few top highlights include raising $43.8 million in a Series C funding round, officially launching in London and Australia, and witnessing the first solar eclipse since 1979.   We also published a lot of good information—so as we wr...
What does incident management mean for the travel and hospitality industry? There are times when it can mean everything. In this post, we’ll take a look at the potential cost of data processing and IT downtime in the hospitality and travel industries, and what you... The post Inc...
What does incident management mean for the travel and hospitality industry? There are times when it can mean everything. In this post, we’ll take a look at the potential cost of data processing and IT downtime in the hospitality and travel industries, and what you can do to manag...
As we close out an exciting year here at PagerDuty, I wanted to share some perspectives I’ve gained during my internship with the Product team on what’s ahead (many thanks to Eric Sigler, PagerDuty’s Head of DevOps, for providing the inspiration for this post). Unlike... The post Persp...
As we close out an exciting year here at PagerDuty, I wanted to share some perspectives I’ve gained during my internship with the Product team on what’s ahead (many thanks to Eric Sigler, PagerDuty’s Head of DevOps, for providing the inspiration for this post). Unlike...
My name is Yiyun and I’m currently a Computer Science student at the University of Waterloo. I’m a Software Engineer intern on the Core team here at PagerDuty. In this post, I would like to share some reflections on my experience over the past four months at PagerDuty. My team maintain...
My name is Yiyun and I’m currently a Computer Science student at the University of Waterloo. I’m a Software Engineer intern on the Core team here at PagerDuty. In this post, I would like to share some reflections on my experience over the past four... The post Intern Spotlight: Yiyun L...
DevOps failure is a touchy subject with some, because DevOps is typically perceived as a way to avoid failure. As a result, when you fail in a DevOps practice, the situation can seem almost hopeless. However, just as a fail-fast business approach, or the “fail and adjust sooner” method...
The holiday season is in full swing. It’s the time of year to appreciate your loved ones and spend time with those who matter most. That is, until the pager goes off. Making sure your on-call schedules and escalations are set up prior to the... The post ‘Tis The Season For Holiday On-C...
Virtual Summit is back and pre-registration is officially open! On January 23, we’re unlocking on-demand sessions to help you get operations right in 2018. RSVP to reserve your spot now and we’ll send you a reminder when the sessions go live. Don’t miss out on... The post Virtual...
Continuing our ongoing effort to make incident response best practices easy to adopt, PagerDuty is pleased to announce that response plays are now available! Response plays let you automate precise cross-functional team responses for any situation, so that organizations can plan their ...
“You code it, you own it” means engineers are called when the software and systems they’ve built fail in production and it’s their responsibility to get everything working again. However, managers and business stakeholders aren’t usually on-call so they don’t see or feel the pain... Th...
As we approach the end of 2017, let’s celebrate all our successes, reflect on what we’ve learned, and get ready to make next year better than the last. We welcome you to join us as we do just that in our last webinar to close... The post Set Yourself Up for Success in 2018 appeared fir...
We all know how important the customer service experience is. But getting customer service right is hard because it isn’t always easy to anticipate or control what customers will experience. That’s why, in order to keep your customers happy, you need to get ahead of... The post G...
It’s safe to say that the reasons and the benefits of migrating to the cloud are already well known. Organizations have come to embrace the fact that the cloud offers vastly improved agility and scalability, and are making moves to the cloud by embracing either... The post 4 Pitfalls t...
One of the best things about working at PagerDuty is that our customers, our users, our champions, and our buyers are all the same people. With this year’s push into major incident response, we’ve spent a lot of time talking to Network Operation Centers (NOCs)... The post T...
Many IT organizations have come to learn that leveraging cloud infrastructure is not just unavoidable, it’s one of the most effective paths for IT organizations to become more responsive to business needs. Yet with the cloud comes new challenges, including minimizing downtime, decre...
Achieving scale — that is, the ability to meet application demand at any level — is essential if you want your business and user base to grow, or if you hope to be able to handle the vicissitudes of modern software deployment. Yet scaling is... The post Scale Yourself Before You Wreck ...