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Top Stories by PagerDuty Blog

How We Compute Today: What Modern Infrastructure Looks Like By Michael Churchman Today's infrastructure is not your grandparents' IT infrastructure, nor is it the infrastructure from a generation ago. The days of punch cards, vacuum tubes, ferrite core memory, floppies, and dial-up Internet are over. Today's infrastructure is also not the IT infrastructure that it five years ago, or even a year ago for that matter. Modern infrastructure is changing constantly, and all that we can do is provide a snapshot of infrastructure at the moment, along with a general picture of where it's going. If you are going to monitor infrastructure effectively, you need to understand what infrastructure looks like today, how it is changing, and what it will include tomorrow. Hardware: Less of Moore's Let's start by making a basic distinction: Hardware infrastructure is relatively stable ... (more)

Choosing the Right Tools for Effective DevOps

Becoming more operationally mature isn’t something that happens overnight after implementing some new tools. At its core, it’s a concerted effort in shifting culture so that people can break down communication silos to ship better software. And while tools alone are not enough, they do provide a crucial advantage by applying automation that improves speed and accuracy, and can facilitate collaboration. The DevOps tools that make sense for your environment may vary significantly depending on your team’s size and specific needs. There’s no right answer to how you should build your... (more)

Incident Response: Protecting Your Brand and Reputation From the Get Go

Customers are loyal to companies with whom they feel a shared set of values. So when an unexpected event strikes a company, the resulting upheaval places the brand at risk. Whether it’s an airlines blunder or a performance incident involving technology systems, these moments affect the customer experience by taking down your ability to serve customers well.  With more digital channels giving customers access to brands, the reality today is that companies are operating in a world that is watching their policies, actions and how they handle themselves when things go wrong. The eff... (more)

Owning Incident Response: It’s All About The Iterative Improvements

Recently, I was putting together training material for our upcoming track on “Owning Incident Response” at PagerDuty University, and I listened to the recordings of incident calls across many years of PagerDuty history. Several hours of hearing my coworkers at 2x speed prompted two observations: first, I should go find my copy of Christmas with the Chipmunks; and second, the evolution of our incident processes took time, effort, and focus. Any company, regardless of the size of their teams and infrastructure, can have a great incident response process, but it doesn’t happen by ac... (more)

Monitoring in the #Microservices Age | @DevOpsSummit #APM #Monitoring

Monitoring in the Microservices Age By Chris Riley Thanks to Docker and the DevOps revolution, microservices have emerged as the new way to build and deploy applications - and there are plenty of great reasons to embrace the microservices trend. If you are going to adopt microservices, you also have to understand that microservice architectures have many moving parts. When it comes to incident management, this presents an important difference between microservices and monolithic architectures. More moving parts mean more complexity to monitor and manage in order to keep applicati... (more)