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Top Stories by PagerDuty Blog

The Mainstreaming of DevOps By Eric Sigler Here at PagerDuty, we spend a lot of time thinking about how we can help the DevOps community and IT professionals succeed. We're particularly interested in the "hows and whys" of evolving DevOps practices, how to deliver value to our practitioners, and how to better serve the community that places such high trust in PagerDuty. With that in mind, we recently hosted a webinar featuring industry leaders, asking them to share up-and-coming practices as well as their predictions about the future of DevOps. We incorporated perspectives from the world of applications and security monitoring, as well as APM, and gained insights on digital operations management. The group included: Ilan Rabinovich, Director of Technical Community at Datadog Chris Gervais, VP of Engineering at Threat Stack John Rakowski, Director of Product Marketing... (more)

Shadowing Customer Support for a Day

Zayna Shahzad is a Software Engineer at PagerDuty on the Mobile Team. She works on the Android and iOS PagerDuty apps offered through the App Store and Play Store. In this post, she shares her experience shadowing our Customer Support team. Finder her on Github and Twitter. Shadowing for Empathy One of our core values as a company has always been to learn from and teach others. We pride ourselves on building a product on empathy for customers and our coworkers. In the midst of story-pointing, JIRA-ticket-writing, interviewing, and road mapping, sometimes it’s difficult to remembe... (more)

Chatbots Are Taking Over! | @DevOpsSummit @PagerDuty #DevOps #ChatOps

The Chatbots Are Taking Over! By Christopher Tozzi Wouldn't it be great if there were tiny robots that kept track of what you were thinking, then helped you implement your plans automatically? Well, if you're an admin responsible for monitoring infrastructure, they exist. They're called chatbots, and they are the key to leveraging ChatOps in order to optimize your monitoring and incident management workflow. This post explains what chatbots and ChatOps do and why they're so valuable for organizations that are adopting DevOps practices. Defining Chatbots A "chatbot" can mean diffe... (more)

From #BigData to #FastData | @CloudExpo #DevOps #AI #APM #Monitoring

Fast Data, Fast Monitoring By Christopher Tozzi Big data is old news. Today, the key to leveraging data effectively is to do fast data. In a similar fashion, traditional incident management-which entails collecting and analyzing large volumes of monitoring information-is no longer enough. Organizations must also now do "fast monitoring," which means not only collecting monitoring data; but making it actionable in real-time. This post examines what fast monitoring means, and explains how incident management teams can implement this approach to realize great benefits. Defining Fast... (more)

Incident Management for IoT | @ThingsExpo @PagerDuty #AI #IoT #M2M #API

Incident Management for IoT Today By Twain Taylor The Internet of Things (IoT) is starting to become very popular in the lives of people, and in enterprises globally. While it began as a novelty, more innovative and mission-critical use cases have been popping up lately. With the sheer variety of IoT devices available, the large amount of data that’s generated, and the various security vulnerabilities, companies that make IoT devices face a host of challenges that an incident resolution platform can help with. If you’re building an IoT system today, or have plans to build one in... (more)